Reservation Skill

Install the skill from the Skill Marketplace, then assign it to any agent. Once active, your agent will respond to booking requests automatically.

Example interactions:

Customer: "I'd like a table for 4 at 7pm tomorrow"
Agent:    "I've booked a table for 4 at 7:00 PM on Feb 19. 
           Confirmation #BK-2847. See you then! 🎉"

Customer: "Can I change that to 8pm?"
Agent:    "Done! Your reservation is now at 8:00 PM.
           Updated confirmation sent to your email."

The skill creates a reservation record and sends a confirmation message to both the customer and your team.

The skill maintains its own internal calendar viewable at Agent → Skills → Reservation → Calendar View.

You can manually:

• Block time slots — right-click any slot and select "Block"
• Set capacity limits per hour (e.g., max 10 tables per hour)
• Define blackout dates for holidays or maintenance

{
  "capacity": {
    "default": 10,
    "peak_hours": {
      "18:00-21:00": 15
    }
  },
  "blackout_dates": [
    "2026-12-25",
    "2026-01-01"
  ]
}

Go to Skill Settings → Integrations → Google Calendar and click Connect. After the OAuth flow, the skill will sync all reservations bi-directionally.

Changes in Google Calendar will automatically update the reservation system and vice versa.

• Confirmation templates — customize the message sent to customers
• Auto-reminder — send reminders 1h, 2h, or 24h before the reservation
• Waitlist — enable a waitlist when all slots are full
• No-show policy — automatically mark no-shows after a configurable grace period

Example reminder template:

Hi {{customer_name}},

This is a friendly reminder about your reservation:
📅 **Date:** {{date}}
🕐 **Time:** {{time}}
👥 **Party size:** {{party_size}}

Reply "cancel" to cancel, or "change" to modify.

Example — create a reservation:

curl -X POST \
  -H "Authorization: Bearer $API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "date": "2026-02-19",
    "time": "19:00",
    "party_size": 4,
    "customer": {
      "name": "Jane Smith",
      "phone": "+1234567890"
    }
  }' \
  https://api.botonom.com/v1/skills/reservation/book