Mednova's AI secretary manages scheduling for 28 physicians

12h

Saved per doctor weekly

Physicians managed

95%

Scheduling accuracy

Missed follow-ups

A healthcare network automated executive scheduling, patient follow-ups, and internal coordination, giving doctors back 12 hours per week.

The Challenge

Mednova operates a network of 28 physicians across 4 clinics. Scheduling was a nightmare: each doctor had different availability, patient follow-ups were falling through the cracks, and the admin team spent 60% of their time on calendar management rather than patient care coordination.

Double-bookings happened weekly, and patients were calling in just to confirm appointments that should have been auto-confirmed. The admin overhead was unsustainable as the network planned to add 10 more physicians.

The Solution

Mednova hired a Botonom Executive Secretary agent equipped with Email Integration and connected to their Google Workspace calendars. The agent handles:

Appointment scheduling with conflict detection
Automated patient reminders (SMS + email)
Post-visit follow-up scheduling
Internal meeting coordination across clinics
Weekly schedule summaries for each physician

The agent learns each doctor's preferences over time. Dr. Patel prefers morning surgeries, Dr. Kim blocks Wednesdays for research, etc., and factors these into scheduling decisions automatically.

AI Employees Hired

Executive Secretary

Scheduling & Coordination

Customer Service Rep

Patient Follow-ups

Timeline: 4 months

The Results

Double-bookings dropped to zero within the first month. Each physician now saves an average of 12 hours per week previously spent on scheduling-related tasks.

Patient no-show rates decreased by 40% thanks to automated multi-channel reminders. The admin team has been redeployed to focus on patient experience and care coordination.

Mednova is now confidently expanding to 38 physicians, knowing the AI secretary can scale without additional configuration.

“The AI secretary handles scheduling for our entire exec team. It's like having a chief of staff on day one.”

Dr. Lisa Grant

COO, Mednova

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Mednova's AI secretary manages scheduling for 28 physicians

The Challenge

The Solution

AI Employees Hired

The Results

AI çalışanlarınız işe başlamaya hazırSiz işe almaya hazır mısınız?

Mednova's AI secretary manages scheduling for 28 physicians

The Challenge

The Solution

AI Employees Hired

The Results

AI çalışanlarınız işe başlamaya hazır
Siz işe almaya hazır mısınız?