Products Catalog
Lets your agent search your products, look them up by SKU, list them by category, and share live prices and stock right in the chat.
This guide begins with What Products Catalog does, continues through What it can do for you, How to set it up and use it, Anything to connect?, and finishes with Good to know and limits.
What Products Catalog does
Products Catalog gives your agent real knowledge of your product line. Once it is installed, your agent can search your products, pull up a specific item by its SKU, and list what you sell by category, then share the current price and stock level right there in the conversation.
It reads from the exact same catalog you already manage inside Botonom under Tools > Products. There is no store account to link, no spreadsheet to import, and no outside login. The skill reads your own Botonom product catalog and answers from it live, at the moment a customer asks.
What it can do for you
The skill does three concrete things, and every answer it gives comes back with the current price and stock:
- Search your catalog by keyword. A visitor can ask in plain language, for example "do you have any wireless headphones?", and the agent matches that against your product names, SKUs, descriptions, and categories, then returns the matching items with price and availability.
- Look up one product by SKU. When someone quotes an exact product code, or you want precise details on a single item, the agent fetches the full record for that SKU.
- List and browse by category. The agent can list your products, optionally narrowed to a single category, and it can also tell a visitor which categories exist so they can browse what you offer.
- Share live price and availability. Prices and stock come from your catalog at the time of the reply, so customers see what is true now rather than an old snapshot.
Those three actions (search, look up by SKU, and list by category) are everything the skill does. It reads and recommends; it never changes your data.
How to set it up and use it
Getting started takes about five minutes:
- Open the Skill Marketplace in Botonom and find Products Catalog (in the E-commerce category).
- Click Install and choose which of your hired agents should use it, for example a Sales Assistant or a Support Agent. It is enabled instantly.
- Make sure your products are entered under Tools > Products. Your agent can only talk about items that exist in your catalog.
After that, your customers (or you) can just ask naturally. A few realistic examples:
User: Do you sell wireless headphones?
Agent: Yes. We have 2 in stock right now:
- AeroPods Lite (SKU HP-101) - $79, 14 in stock
- StudioMax Over-Ear (SKU HP-220) - $149, 3 in stock
User: What's the price on SKU HP-220?
Agent: StudioMax Over-Ear (HP-220) is $149 and we have 3 in stock.
User: Show me everything in the Coffee category.
Agent: Here is what we carry under Coffee:
- Morning Blend 250g (COF-01) - $12, in stock
- Espresso Dark 1kg (COF-09) - $34, in stock
We also stock Tea and Accessories if you want to browse those.
Anything to connect?
No. This is one of the skills with nothing to plug in.
Unlike skills that link an outside account through a "Connect & Install" screen (such as Meta Ads, Google Analytics, Business Central, or Zoho CRM) or that ask you to paste an API key or token (such as ElevenLabs or IKAS Commerce), Products Catalog reads the catalog that already lives inside your Botonom workspace. There is no OAuth window and no token to copy in.
The only setup is:
- Install the skill and assign it to an agent from the Skill Marketplace.
- Keep your catalog current in Tools > Products: add products, set prices, and update stock as things change.
Good to know and limits
A few honest boundaries so you know exactly what to expect:
- It is read-only today. The skill can find, look up, and list products, but it cannot add, edit, or delete products, cannot change stock levels, and cannot take an order or run a checkout. Taking orders and moving stock is handled by a separate skill (Orders / Sales).
- Cost price stays private. Your products can carry a cost price next to the sell price. The agent only ever shares the sell price with customers. The cost price is visible only to workspace owners and admins, so a visitor can never see what an item cost you.
- Your data stays in your workspace. The skill decides which catalog to read from your agent's own signed identity, never from anything a visitor types. One company's agent can never read another company's products.
- Accuracy follows your catalog. Prices and stock are only as correct as what you keep in Tools > Products. Keep it current and the agent stays accurate.