Botonom agents now have a name, a face and a memory for house rules
Companies can now set each agent's name, face and tone, and lay down standing rules in plain business language that the agent applies in every conversation.
Botonom has rolled out agent identity and standing rules across the platform. Companies now decide what each agent is called, what it looks like, how it speaks and how much detail it gives, and they can set house rules in ordinary business language. The reasoning is simple: people hand work over to a colleague more readily than to a text box.
A named colleague, not a chat window
Each agent carries a name, a face and a tone chosen by the company. A finance agent can be brief and precise, while an agent talking to customers can be warmer and explain more. The same agent keeps that identity everywhere it works: in the panel, on WhatsApp, over email, on mobile.
Rules that are said once
A rule is set in conversation, in the language the business already uses: never promise a discount above a given level, answer distributors in their own language, add the order number to every reply. From then on the agent applies it in every conversation. Because the rules are written against the work rather than against any system behind it, they keep working the same way as the setup changes. Every rule stays visible in the panel, where it can be switched off or removed.
About Botonom
Botonom is an AI workforce platform where companies hire role-based AI workers (agents), equip them with capabilities and run them on their own channels.