Your tireless Zendesk agent
Zendesk Support reads each incoming ticket, classifies its intent and priority, then drafts or sends accurate replies grounded in your help center and past resolutions. It applies the right macros, tags and routing, escalates edge cases to a human, and works every queue 24/7 so first responses stay fast and no ticket breaches SLA.
Features
Automatic ticket triage by intent, priority and language
Grounded replies drafted from your help center and past tickets
Macro, tag and custom field application on every ticket
Smart routing and escalation to the right human agent
SLA monitoring with proactive nudges before breaches
Frequently Asked Questions
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