Troubleshootingbeginneradmin, member
Agent Status Not Updating
Dashboard shows stale status? Here's how to diagnose and fix status sync issues.
2 min read4,800 viewsUpdated 2026-02-15
Symptoms
- Agent card shows ACTIVE but no tasks are running
- Status badge is stuck on RECOVERING for more than 2 minutes
- Last active timestamp doesn't update
- Dashboard shows different status than the API
Diagnosis
| Check | How | Expected |
|---|---|---|
| Browser cache | Hard refresh (Ctrl+Shift+R) | Status updates |
| WebSocket connection | Check browser console for WS errors | No errors |
| API status | GET /v1/agents/{id}/status | Matches dashboard |
| Platform status | Visit status.botonom.com | All systems operational |
Most status sync issues are resolved by a hard browser refresh. The dashboard uses WebSocket for real-time updates - if the connection drops, status appears stale.
Fix
- Hard refresh the browser (Ctrl+Shift+R)
- If that doesn't work, try logging out and back in
- Check status.botonom.com for platform incidents
- If the API returns a different status than the dashboard, contact support - this indicates a sync issue on our end
statussynctroubleshooting
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