ConceptIntermediateadmin, member, viewer
Agent Lifecycle
From catalog hiring to offboarding - every stage of a digital employee's operational lifespan.
4 min read7,600 viewsUpdated 2026-09-11
Lifecycle stages & triggers
Every digital employee progresses through five distinct operational phases:
HIRED → PROVISIONING → PRODUCTION (ONLINE ↔ BUSY ↔ IDLE) → [PAUSED] → OFFBOARDED → ARCHIVED
↓
RECOVERING → ONLINE
| Stage | Duration | System Trigger |
|---|---|---|
| Provisioning | < 30 seconds | Admin clicks "Hire Now" in the catalog |
| Online / Idle | Indefinite | Ready to receive channel events; idle after 15m |
| Busy | Task runtime | Processing customer messages or executing skills |
| Paused | Until resumed | Admin clicks Pause; queues subsequent requests |
| Recovering | 5–10 seconds | Watchdog detects interruption and restarts process |
| Offboarded | Billing period close | Admin initiates "Fire Agent"; seat released immediately |
| Archived | 30 days | Historical transcripts and memory kept for compliance |
Billing impact per lifecycle stage
| Stage | Headcount Seat Billed | Token Pool Impact |
|---|---|---|
| Provisioning | No | None |
| Online / Idle | Yes (reserved seat) | None (0 tokens) |
| Busy | Yes (reserved seat) | Consumes shared pool |
| Paused | Yes (reserved seat) | None (0 tokens) |
| Offboarded | No (seat freed) | None |
| Archived | No | None |
Tokens are billed strictly during active task execution. When an agent is idle or resting, it consumes zero tokens.
lifecyclestatusagentsoperations
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