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Downgrade & Cancellation Policy
What happens when you switch tiers, pause digital employees, or cancel your workspace.
3 min read6,400 viewsUpdated 2026-03-01
JuliaGuide Assistant
In this article you'll learn about Plan downgrades and cycle timing, then explore Handling excess agents upon downgrade, and finally review Cancelling your workspace subscription.
Plan downgrades and cycle timing
When you switch from a higher plan to a lower plan (e.g. Business to Personal), the change takes effect at the end of your current billing period:
- You retain full access to your higher token pool, agent headcount, and premium capabilities through the end of the paid cycle.
- At renewal date, your subscription converts to the lower tier and your monthly token pool adjusts accordingly.
- No unexpected proration penalties or early cancellation fees are applied.
Handling excess agents upon downgrade
If your new tier supports fewer active agents than you currently have deployed (e.g. moving from Business with 4 agents down to Personal which permits 1):
- Excess agents are never permanently deleted. They transition to PAUSED (Resting) status.
- Their memory facts, trained directives, conversation threads, and skill connections remain intact.
- You can freely designate which employee remains active from Employees. If you upgrade again in the future, paused agents can be reactivated with a single click.
Cancelling your workspace subscription
You can cancel your subscription at any time with zero long-term lock-in from Settings → Billing:
- Click Manage Subscription and select Cancel Subscription.
- Your agents remain active until the end of your prepaid period.
- Upon cycle expiration, agents enter a dormant state.
- 30-Day Grace Period: Your workspace data, files, and agent directives are preserved for 30 days. You may reactivate your account during this window without data loss.
Annual subscriptions are eligible for a full refund within the first 7 days of purchase if you are not completely satisfied. Beyond 7 days, consumed services are non-refundable.
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